MONTHLY WAGE: $4,700-$5,519
CLOSING DATE: September 27, 2021
See application Employment Application 6102019 Fill In
Job Summary(Full position description is available at the Human Resources Department. Contact info. below)
Under general supervision, provides Tier -1 technical support functions for Mason County computer system users; troubleshoots and resolves problems and maintains County computer systems, PC workstations, and peripherals. Process work orders and performs a variety of general office duties. This is a basic level IS Help Desk job, working under general supervision, incumbents have a fundamental knowledge of technical protocols, policies and procedures, and are granted greater levels of independence as further experience is gained.
Examples of Duties(Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)
Build, install, maintain and troubleshoot PC workstations countywide with some assistance. Daily work requires a detailed understanding PC’s including hardware and application software.
Interviews user to collect information about technology problems and technical issues, and leads user through diagnostic procedures to determine source of error.
Determines whether user problem is caused by hardware, software or operator problems.
Defines problems, researches and isolates error sources, implements technical solutions to resolve user problems within scope of authority and training.
Refers complex problems which are beyond the skills of the Help Desk to a IS senior technical staff, and tracks the problem until it has been resolved.
Documents work completed and maintains departmental records; notifies manager and other technicians of unusual problems or problem trends in order to facilitate continued improvement of client services.
Identifies technical problems which need to be addressed by improved policies and procedures. Maintains and enforces all aspects of security and confidentiality of records and information.
Any equivalent combination of education and experience, which provide the applicant with the knowledge, skills, and abilities, required to perform the job. A typical way to obtain the knowledge and abilities would be:
High School diploma or G.E.D. and a minimum of 1-year experience or two (2) years formal education in Computer Science, Programming or related technical fields, or completion of an equivalent of two (2) years of accredited vocational training program in Computer Sciences, Programming or related technical field.
-A+ Computer Certification and Microsoft Technology Associate, required within 6 months of hire -Valid Washington State Driver’s License
-Maintenance of current skills and additional training as needed
Application & Selection Process
Applicants are required to submit a Mason County Application, resume and cover letter. The completed application may include additional pages of employment history using the application format, and a resume may be attached. The completed application will be used as the primary document to determine if minimum qualifications are met for this recruitment. Misrepresentation, incomplete, or inaccurate entries may be the cause of application rejection, removal from the employment list, or discharge from county service. Applicants will be screened based upon education and experience, and the top candidates will be scheduled for interviews. Selection factors will include demonstrated knowledge and abilities for the particular position. Only those candidates chosen for interviews will be contacted. Please read the reverse side for additional information. This selection process may be subject to change.
Return Applications to: Mason County Human Resources
Mailing Address – 411 North 5th Street, Shelton, WA 98584
Physical Address – 423 North 5th Street, Shelton, WA Humanresources@masoncountywa.gov Phone-(360) 427-9670 X 290 Fax-(360) 427-8439
This information does not constitute an expressed or implied contract or offer of employment. Any provision contained herein may be modified and/or revoked without notice.
Application Instructions – Carefully read the posting and note the minimum qualifications and the selection process. Please indicate all relevant education and experience on the application. A County application is always required and is utilized as the primary document to determine if the applicant meets the minimum qualifications. Resumes can be included as a supplement but cannot be used in lieu of completing the application. Applications must be entirely completed, and “see resume” will not be acceptable. Applicants applying for more than one position must complete a separate application for each position. Applications must be signed and dated, and returned to the Human Resources Department on or before the closing date.
Completed applications should be submitted via regular mail to: Mason County Human Resources, 411 North Fifth Street, Shelton, WA 98584, Dropped off at our Human Resources Building #9 – 423 N 5th Street, Shelton, WA 98584, E-mailed: firstname.lastname@example.org or faxed to 360-427-8439. Mailed applications must be postmarked no later than the closing date. Applicants should keep a copy of their completed application and any supplemental pages.
Applicant Qualifications – All candidates must meet minimum requirements. Often, the most competitive applicants will possess qualifications far exceeding the required minimum. If a large number of applications are received, only the most qualified applicants will be involved in the selection process.
Authorization to Work – Successful candidates must present documentation proving authorization to work in the United States (as required by federal law).
Work Environment – Mason County maintains a drug-free work environment and prohibits smoking in all County buildings.
“At-will” Positions – Some positions are considered “at-will” or at the pleasure of the employer. Therefore, the County does not need to establish “just cause” or “cause” to terminate the employment relationship. Selection to at-will position does not create or constitute an employment contract or agreement.
Affirmative Action/Equal Employment Opportunity – Mason County is an equal opportunity employer, committed to fair employment practices and does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran’s status, disability, or any other bias prohibited by federal, state or local law.
Accommodation – Applicants with a disability requiring accommodation during the selection process should notify the Human Resources Department at (360) 427-9670 Ext. 290.
Health Insurance – Regular full-time employees and their qualifying dependents are eligible for medical, dental, vision, and life insurance coverage. Some regular part-time employees may receive the same coverage. Employees may partially contribute premiums depending upon the type of coverage selected.
Paid Leave – Sick leave, holidays, and vacation are provided in accordance with the County policy or union contracts. Vacation accrual rates increase at regular intervals based on length of service with the County.
Retirement Plan – All regular Mason County employees are enrolled in the Washington State Public Employee’s Retirement System (PERS, PSERS or LEOFF). The County and employees contribute jointly to the plans.