The work you will enjoy doing includes:

• Coordinate development of RCO web and content management sites, providing guidance to contract developers and integrating web applications with RCO services.
• Act as RCO IT Accessibility Coordinator, ensuring compliance with accessibility policies and guidelines, representing the agency at conferences and meetings.
• Manage version records of web pages on all sites using Team Foundation Server (TFS).
• Represent the agency at state web developer forums and meetings.
• Coordinate high-priority web development and hosting with agency staff, executive management, technical specialists, and business experts.
• Advise and train staff on web development, content issues, and web content editing and publishing.
• Serve as a key member of the Web Management Team, collaborating with CIO/IT Manager, Communications Manager, and web contacts for each section.
• Develop web maps and mapping applications using ArcGIS Pro, ArcGIS Server, and ArcGIS Online to convey grant information to boards and stakeholders.
• Analyze map request requirements and perform spatial analysis on agency and external data sets using ArcGIS Pro and ArcGIS Online.
• Engage vendor technical support to resolve issues and advise contract developers on ArcGIS Online Account matters.
• Research, recommend, configure, test, and implement commercial off-the-shelf software (COTS) to address agency business needs.
• Research and monitor industry web, web server, and IIS/Apache security standards, implementing measures to prevent compromise of web servers and websites; obtain vendor quotes and renew software licenses and security certificates.
• Other duties as assigned.

What is an in-training plan?  The in-training is intended to provide an opportunity for an individual to gain the required experience on the job as part of a formal “in-training” plan. Upon successful completion of an in-training program, the incumbent will move up to the next job classification that is listed on the in-training plan if applicable. 

Required Qualifications for IT System Administration – Entry ($5,719 – $7,695)
To qualify for this specific Entry-level position, a candidate must possess the following:

• Two (2) years of experience providing IT customer service or other IT support duties.  
• Two (2) years of information technology experience such as analyzing, designing, installing, programming, and/or maintaining computer or application software.
• Three (3) months of experience supporting SQL databases, such as SQL Server, MySQL, or Oracle.  
• Six (6) months of experience with scripting languages such as ASP, CSS, DHTML, HTML, JavaScript, JQuery, Perl, PHP, PowerShell, Python, or XML.
• One (1) year of experience with either GIS or web services, or 6 months of experience with both GIS and web services.        
• Excellent customer service and teamwork skills.  
• Good communication skills.  
• Knowledge of IT problem-solving procedures.  
• Knowledge of IT Infrastructure Library and change management procedures. 
• Knowledge of IT operations and security incident response procedures.  
• Note: The above experience can be gained concurrently. Up to one year of full-time college education in an IT-related field can be substituted for an equal amount of experience.

• Three (3) years of experience providing IT customer support or other IT support duties. 
• Three (3) years of information technology experience such as analyzing, designing, installing, programming, and/or maintaining computer or application software. 
• One (1) year of experience supporting SQL databases, such as SQL Server, MySQL, or Oracle.
• One (1) year of experience with scripting languages such as ASP, CSS, DHTML, HTML, JavaScript, JQuery, Perl, PHP, PowerShell, Python, or XML.
• Two (2) years of information technology experience administering GIS applications such ArcGIS Pro, ArcGIS Server, and ArcGIS Online.
• One (1) year of experience supporting a Cloud-based server environment such as Azure or AWS.
• One (1) year of information technology experience designing, developing, hosting, and administering Internet web sites and applications, and configuring internet server certificates.
• Excellent customer service and teamwork skills.  
• Good communication skills.  
• Knowledge of IT problem-solving procedures.  
• Knowledge of IT Infrastructure Library and change management procedures. 
• Knowledge of IT operations and security incident response procedures.  
• Note: The above experience can be gained concurrently. Up to one year of full-time college education in an IT-related field can be substituted for an equal amount of experience.

• One (1) year of information technology experience such as analyzing, designing, installing, programming, and/or maintaining hardware, telecommunications, or network infrastructure equipment.
• One (1) year of experience configuring web services such as Microsoft Internet Information Services (IIS) or Apache.
• One (1) year of experience working with GIS data, developing cartographic map products, and creating effective web maps and web mapping apps.
• One (1) year of experience working with computer networking and firewall concepts.
• One (1) year of experience administering SharePoint sites.
• A+ technical support certification through CompTIA.org (Computing Technology Industry Association).
• Network+ certification through CompTIA.org (Computing Technology Industry Association).
• Security+ certification through CompTIA.org (Computing Technology Industry Association).
• Experience with sound system hardware and software, including operation of a sound board with multi-channel equalization of microphone and telephone inputs.
• Experience with sound system hardware and software, including operation of a sound board with multi-channel equalization of microphone and telephone inputs.

• You must be willing and able to occasionally work in excess of 40 hours per week and travel frequently for short periods that often include overnight stays. 
• RCO is head-quartered in Olympia, WA on the state’s capital campus. This position is located in Olympia, WA and RCO will consider a hybrid work schedule for the position.
• RCO may hire only those who are legally authorized to work in the United States.

• A valid driver’s license.
• In state, out of state and international travel may be required.
• Must be able to flex work hours to meet business needs.

How to Apply
At the top of this page, click “Apply” to start your application. You can save it and come back to it, if needed. In addition to completing the online application, you must attach the following documents to your profile or paste into the “text resume” field to be considered for this position:
 

• A letter of interest (no more than two pages please) that describes your specific qualifications for this position and what you would bring to this position.
• A current resume detailing your applicable experiences, education, and other relevant interests.
• 3 professional references with current phone numbers and email addresses.