Are you a confident, knowledgeable, and experienced IT professional?

Are you dedicated to fostering secure, connected, and efficient information systems to maximize organizational outcomes?

If this sounds like the opportunity for you, then come join a close-knit, collaborative team that values diversity and each member for their strengths and works together to solve challenges and issues with consistent results!

With that in mind, 

Picture yourself utilizing standard troubleshooting methodologies to distinguish suitable and effective solutions to resolve a variety of IT issues.  

With your experience, you will configure, install, and troubleshoot computers, unique specialized agency hardware, and over 550 software applications.

The optimal candidate is organized, proactive, takes pride in their work and has strong communication, decision making, and problem-solving skills.

We are seeking a candidate with demonstrated skill representing WDFW values of professionalism, accountability, empathy, integrity, and respect.

Duties

Our Regional IT Support Specialist,   

• Responds to customer service requests and incidents regarding enterprise managed hardware and software.
• Performs/ensures proper installation of desktop computers, laptops, tablets, peripheral devices, operating systems, and appropriate software for all WDFW employees.
• Modifies, develops, and maintains existing technology.
• Conducts needs assessments by integrating acquisitions and collaborating with IT associates, and outside vendors to ensure smooth and reliable operation of software and required systems.
• Supports remote locations for diagnosing and resolving network connectivity issues.
• Assists with installing and troubleshooting networks in remote facilities unconnected to the state network (hatcheries and satellite offices).
• Ensures that remote staff have access to networked resources – VPN.
• Supports systems that are typically unsupported by central IT, i.e., digital alarms, remote facility video systems, Wi-Fi access points, external phone systems beyond agency telephony, HVAC monitoring systems.
• Works one-on-one with staff to teach staff how to best troubleshoot and resolve their common issues.

WORKING CONDITIONS: 

• Work Setting, including hazards: 
  1. Work is performed in an office setting – this position requires extensive computer use and sitting.
  2. Teleworking options may currently be available.
• Schedule: 
  1. Monday – Friday – 8:00 a.m. – 5:00 p.m.
  2. Schedule may be adjusted with supervisor approval.
  3. Workload demands may require work outside the assigned work hours and adjustment of work schedules.
• Travel Requirements: 
  1. This position will require travel to remote offices and regional locations, this may also include overnight stays.
• Tools and Equipment: 
  1. Standard Desktop Hardware, Laptops, Tablets, Telecommunications and Networking equipment and Software (CPU, MS Office, etc.).

Qualifications

REQUIRED QUALIFICATIONS:  

AND

AND

AND

AND 

PREFERRED QUALIFICATIONS:

• Associate’s degree, Bachelor’s degree, Master’s degree or PhD. in Computer Science or a related field.
• Two (2) or more years of experience working in an ITIL/ITSM environment in a helpdesk and/or workstation support role.
• Two (2) or more years of recent information technology experience – such as: consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware or network infrastructure equipment, providing technical support in information technology.

Knowledge, Skills, and Abilities:

• Familiarity with ITIL Support Best Practices and how they can be applied to the WDFW environment.
• Knowledge of a diverse set of IT solutions that span multiple areas – such as: Service Desk, Desktop Support, Network, Applications, Data, Storage and GIS.
• Ability to articulate and implement technical support processes and procedures.
• Comprehensive knowledge of PC software and hardware installation, repair, testing, and troubleshooting.
• Dell or comparable manufacturer, hardware repair experience is essential.

Supplemental Information

Please note: Failure to follow the instructions below may lead to disqualification.

In order to successfully apply for this position you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume.
• Three professional references. 

IMPORTANT NOTE: 

The Department of Fish and Wildlife’s priority during the Covid-19 health crisis is to keep our staff, candidates, and the public safe.  We are hiring and encourage you to apply to open positions.  Many of our staff are currently working from home; we have transitioned to a virtual recruitment process, to include web-based interviews.

JOIN THE WDFW TEAM:

Learn about our agency and the perks of working for WDFW!

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field.  We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of professionalism, accountability, empathy, integrity, service, and respect.

WDFW employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS),   Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver,   Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP),   Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.

UNION – WFSE:

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE).

Diversity, Equity, and Inclusion Employer

VETERAN PREFERENCE NOTICE:

To take advantage of veteran preference, please do the following:

• Subject line should include recruitment number, position and Vet (for example: #10155 Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov

MILITARY SPOUSE PREFERENCE NOTICE: 

To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at RecruitmentTeam@dfw.wa.gov. 
• Subject line should include recruitment number, position and MS (for example: #10155 Biologist 1 – MS)
• Include your name as it appears on your application in careers.wa.gov

Note: Please blackout any PII (personally identifiable information) data such as social security numbers. For further information, please contact us at RecruitmentTeam@dfw.wa.gov.

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications.   Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.  All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and are encouraged to apply. 

 Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.

This recruitment is essential to maintain operations and fulfill WDFW’s legal obligations: IT COOP. 

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.