This position serves as a Customer Service Specialist 2 for the Salish Foothills Area, independently performing a variety of duties as defined by the Area Manager.  The position provides day to day customer service and helps facilitates guest usage of area facilities.  Further, the position protects, preserves, and enhances the park and natural resources, while ensuring the safety and welfare of the park visitors to the park area.

Duties include but are not limited to:

• Maintain understanding of the CAMIS system hardware and software.
• Assist guests with reservations using CAMIS, walk in reservations and phone reservations.
• Check in guests upon arrival and collect fees from customers.
• Address customer questions, concerns and complaints.
• Maintain knowledge of park rules and policies.
• Serve as primary point of contact (phone, email, etc.) during regular business hours.
• Review email for action items and carryout tasks within your delegated area of operation.
• Respond to inquiries from Parks staff, partnership groups, and other agencies.
• Distribute email and phone messages requiring other staff.
• Review written documents for accuracy and completeness following proper rules of grammar and agency correspondence guidelines.
• Assist in processing Specialist Activity Permits per Agency policy and procedures.

REQUIRED QUALIFICATIONS:

• Two (2) years of customer service experience.

OR

• Six (6) months experience as a Park Aide or equivalent OR twelve (12) months in a special employment program (i.e. WCC) with a parks agency.  A combination of experience (WCC and Park Aide) may be used proving the candidate has at least three months experience as a Park Aide or equivalent.

AND

• High school diploma or equivalent.
• Valid unrestricted (except for corrective lenses) driver’s license.

DESIRED QUALIFICATIONS: 

• Knowledge of state government, rules, and regulations.
• Knowledge of Sate Park’s rules and regulations.
• Skilled in the use of Microsoft Office products, such as Outlook, Excel, and Word.
• Strong written and verbal communication skills.

WORKING CONDITIONS: 

• Must be willing to work evenings, weekends, and holidays.

HOW TO APPLY
To ensure consideration, please complete the online job application and profile at www.careers.wa.gov. Use reference number 01470 when searching for the job announcement.

You must attach in your application package the following:

• Letter of Interest specifically addressing the qualifications listed in this announcement.
• Current resume.
• Three professional references.

**All requested materials must be submitted. Incomplete or late application materials will not be accepted. Failure to follow application process may disqualify you from further consideration.**
The information provided in your application must support your selected answers in the application questions. Answers will be verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

NOTE:  Prior to a new hire, a background check, including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position.

This position is included in the non-supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE).  For more information: https://wfse.org/

Diversity Policy Statement
The Washington State Parks and Recreation Commission is committed to creating an equitable, hospitable, appreciative, safe, and inclusive park environment – one that embraces the full spectrum of all community members’ contributions. The Commission makes this commitment because:

• Diversity strengthens the workforce in competence and ability;
• Celebrating diversity appreciates and values individual differences;
• Diversity serves an increasingly heterogeneous society;
• Diversity helps ensure the relevance of a state park system, its mission, properties, and programs to the people of this state today and in the future; and
• Diversity is crucial to our ability to serve all citizens.

The Commission encourages and supports staff efforts to reach out to people of all races, national origins, abilities, religions, sexual orientations, veteran status, ages, and genders who use the parks and who live in communities nearby parks. This outreach is to focus on engaging in partnerships that expand programs and services in a way that is meaningful and of value to all people. The Commission is dedicated to offering quality experiences to all visitors through a workforce and volunteer corps that reflects the diversity of Washington State.

The Washington State Parks and Recreation Commission is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, disabled and Vietnam veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this job announcement  in an alternative format may contact the human resources office at (360) 902-8565. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

For information about this position, please contact Debra Bell at Debra.Bell@parks.wa.gov or (360) 387-3306.