Position Description

Tacoma Water has a great opportunity for a Water Program Specialist; this role is currently a project of limited duration.

As the Water Program Specialist in this position, the incumbent will research, plan, develop, implement, and manage the new Tacoma Water conservation grant and loan program on property side pipe replacement. This role interacts with external agencies and represents the City in meetings with outside agencies regarding program issues.

The successful incumbent will direct facilitation with customers through all phases of the grant or loan application, approval, construction, invoice, repayment and compliance. This role also supports water programs and conservation activities that accomplish Tacoma Water goals in accordance with the state’s mandate.

This is an autonomous role where the incumbent will work independently and with little direction to meet timelines and deliver a high level of customer service to support the water conservation program, business practices of the Departments, needs of the customer, and mission of Tacoma Water. This role requires working both in the office and the field to assist customers.

Primary Responsibilities

• Manage the Water conservation grant and loan program
• Provide property-side pipe consultation and extraordinary customer support
• Enforce loan payment compliance
• Conceptualize, develop, write and produce water conservation and leak education and outreach materials
• Conduct water conservation and leak program education and outreach activities
• Water program continuous improvement

Qualifications

Desired Qualifications are an equivalent combination to:

• Graduation from an accredited four-year college or university (related work experience may substitute for a degree on a year-for-year basis);
• 3+ years progressively responsible experience in program development, project development, and/or informing and educating the public on public policy issues;
• Loan and grant experience;
• Potable water building supply pipe experience;
• Bi-lingual applicants are strongly encouraged to apply.

Licensing, Certifications And Other Legal Requirements

Positions require ability to regularly travel within a 30 mile radius, occasionally travel within a 50 mile radius, and rarely travel within a 300 mile radius of Tacoma.

Knowledge & Skills

• Customer Focus
  Build and maintain internal and external customer satisfaction with the products and services offered by Tacoma Water.Put the customer first, making excellent customer service a high priority.Consistently go beyond basic service expectations to help customers implement complete solutions.Search out ways to enhance customer satisfaction by improving efficiency and effectiveness of service delivery.Gain customer confidence and trust by making sure that long-term needs are met.
• Team Leadership
  Actively take steps to build cohesive and results-oriented team, using: facilitation and team leadership techniques that create a cooperative and productive environment in which to resolve problems or develop and implement plans. Establishes collaborative interoffice and interagency relationships.
• Results Orientation & Initiative
  Effectively directing and integrating all aspects of a program, ensuring that work progresses toward achieving goals and objectives on schedule; collection, evaluation, and interpretation of data for program execution; problem solving; developing fact-based recommendations; decision making and policy development; conducting assignments in a professional, independent, and timely manner; remaining current on applicable ordinances, rules, regulations, policies and procedures.
• Workload Management
  Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities and analyzing situations to develop a course of action to produce work products that are accurate, thorough and on time.
• Communications Effectiveness
  Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Develop and conduct training seminars, forums and other presentations that result in a high level of understanding. Prepare publications, visual aids, displays websites and newsletters.
• Accountability
  Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Employ precision and attention to detail when preparing grant applications or calculating fiscal data. Ensure that all financial data is properly calculated and reported.
• Organizational & Political Awareness
  Use knowledge and understanding of the organizational and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals.

Selection Process & Supplemental Information

This recruitment is being managed byMarisa Tetreault;if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country’s oldest municipally owned water systems.We provide high-quality water at very competitive prices.We provide direct service to more than 300,000 peoplethroughout Pierce and King counties.

Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, and Adaptability; if you have the courage to challenge and be challenged; if you demonstrate mutual respect; if you have a passion for your work; if you are team oriented; and if you value innovation, we are looking for you.

The City of Tacoma
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant developments such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of theTheaFossWaterway, the expansions of both theMultiCareand Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the1990s.

Tacoma boasts the state’s highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city’s vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma’s natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense’s premier military installation on the West Coast – only adds to Tacoma’s desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication From The City Of Tacoma

We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.
Closing Date/Time: 11/9/2020 5:00 PM Pacific

Apply here: https://www.governmentjobs.com/careers/tacoma/jobs/2880215/water-program-specialist