Job Responsibilities

Seattle Parks and Recreation is recruiting experienced customer service-oriented individuals to work as a first-line receptionist at the front desk/counter providing customer service and assistance with inquiries from the public and employees internal and external to the department regarding recreational activities. These positions will also process program registrations and scholarships and assist in planning, organizing and supervising indoor/outdoor recreational activities.

Customer Service:

• Greets customers entering establishments and over the telephone and provides information regarding the facility, program, event, recreation activity or other activities occurring within the facility or department.

• Explains policies, procedures and requirements related to class enrollment, program participation or facility use.

• Engages customers to resolves problems and complaints using program and operations policies and procedures.

Financial Procedures and Cash Handling:

• This positions will use a computerized point of sale/event registration system.  During power outages, positions may perform tasks manually.

• Collects associated fees, payments made in cash, check, credit cards, vouchers and/or automatic debts and uses a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals.

• Provides receipts, refunds credits and/or change due to customers.

• Prepares bank deposits of collected receipts.

• Counts money in cash drawers at the beginning of shifts and/or ending of shifts to ensure that amounts are correct and that there is adequate change and balances daily cash, credit and debit cards in accordance with established procedures.

Computer Registration Software and Report Printing:

• Generates and retrieves reports from computerized registration system and/or manually completes reports on admission, reservations, and attendance using basic math skills.

• Opens and closes customer accounts, responses to requests, verifies and/or changes customer information for proper billing and collections; and collects payments and fees.

Working with People:

• Ability to provide excellent communication to both internal and external customers in oral and written formats.

• Provides accurate and prompt information to colleagues, customers, and teammates.

• Excellent ability to work in a team environment with a “can do” attitude that is positive and welcoming.

• Able to work in a highly dynamic, fast past environment.

• Greet people of all ages and diverse backgrounds including teens, young adults, and all other customers in a positive manner in-person and over the telephone, providing information regarding the facility, programs, events, recreation or other activities occurring within the facility or department.

Other Duties:

• Performs other related duties of a comparable level/type as assigned.

Qualifications

License, Certification and Other Requirements:

• A current, valid State of Washington Driver’s License with the ability to pass the City of Seattle’s Safe Driving Standard.
• American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.
• Successfully complete Payment Card Industry (PCI) training and comply with standards, within 30 days of employment.
• Successfully complete cash handling training and maintain departmental compliance standards, within 30 days of employment.
• Available to sometimes work evenings, weekends, irregular hours, and split shifts.

The most competitive candidate will have: 

• At least one year of customer service experience in a busy work setting with many competing priorities.
• Excellent “people skills” with the ability to effectively serve and partner with a wide range of ages, diversity and cultures.
• Ability to speak a second language other than English.
• A proven record of working well as part of a team with volunteers and staff.
• At least 6 months of experience utilizing a computerized point of sale/event registration system for various daily sales and reporting.
• At least intermediate experience using MS Office products such as MS Outlook, MS Word and MS Publisher.
• Experience using a multi-line phone system.
• Outstanding organizational skills.
• Excellent writing and oral communication skills.
• Ability to interpret and comply with policy and procedures including cash handling, scholarships and third-party billing, and general SPR policy and procedure.
• Some experience coordinating volunteers is a plus!

Additional Information

• This posting is being used to recruit for both Community Centers (which serve people of all ages across a variety of programs) and Teen Life Centers (which focus on teens). In the supplemental questions, you will have the opportunity to tell us whether you are interested in one or both of these opportunities.
• You may be required to lift up to 50 pounds.
• This hiring process involves a background check of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17.  Applicants will be provided an opportunity to explain or correct background information.
• If you are selected to advance in this hiring process, you may be asked to obtain a complete 5-Year driving record from the Department of Licensing. We will consider all traffic tickets and convictions that you have received within 5 years, and we will score them as follows:
  0 points – Parking tickets
  1 point – each violation: Any moving violation, collision, stop sign, defective equipment, speeding, seat belt, failure to signal, cell phone and any and all moving violations
  4 points – each violation: Suspended license, negligent driving, reckless driving, racing
  5 points – each violation: Hit and run, vehicular assault or homicide, any DUI or alcohol related offense

Hiring Timeline: 

This job posting is part of a rolling recruitment process. Applications received by July 5th will be given priority review. A second round of applications that are received between July 6th and July 16th will be reviewed next. Interviews will begin the week of July 26th. Expected start date for those hired from this recruitment will be the week of August 16th.

Applications will be accepted for this position until 4:00pm Pacific Time on Friday July 16th. To be considered for this position, in addition to completing your application fully, please attach:

• A PDF of your current resume

• Cover Letter

• Answer the Supplemental Questions

If you have questions, please contact Teresa Rayburn at teresa.rayburn@seattle.gov