Responsibilities:
This position assists with LAN, phone, and desktop support initiatives such as infrastructure refreshes, service and network availability, business continuity, deployment of critical business hardware applications, and availability of business communication systems that may significantly impact region operations and public service.

Required Qualifications:

• An Associate’s Degree or higher in computer science, information systems, or related field. May substitute 2 years of experience for education.
• 1-year desktop support experience which may include board level, hard drives, video and network adapters, and disparate network configurations. All experience below can be gained congruently.
• Experience providing customer support, including troubleshooting personal computer, network, and/or mobile device issues.
• 1 year experience deploying, maintaining, and supporting Microsoft Office / Microsoft 365 and Windows 10 in an enterprise environment.
• 1 year of recent experience deploying software packages both manually and using automated tools, SCCM preferred.
• 1 year of experience troubleshooting Apple, Windows, and Android devices.
• Ability to use various GPS devices and associated software and experience providing GPS user support.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

• Work is performed in the SPS Region in an office environment and occasionally in an outdoor setting. Travel to work centers located within the region, up to 50 miles away from the duty station. Exposure to potential shock hazards. Working overhead and on a ladder. Accessing and checking data lines in tight spaces including attics, basements, etc.
• The position requires travel on an occasional basis to field offices, and field sites and to attend out-of-region meetings.
• A valid unrestricted driver’s license and have two years of driving experience. This position requires driving as an essential function. Finalists and/or interview candidates will be asked to provide a driving record from all states in which they have held a license during the past three years.

• Experience supporting an enterprise environment of 100 workstations or more.
• Proven ability with computer applications such as Microsoft 365 / MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Effective organizational skills and follow-through on assignments.
• Providing training to users and developing instructional/training materials.
• Ability to clearly describe steps for user solutions verbally and in writing, assist with user guide creation for processes identified as new or causing issues.
• Customer service training.
• Ability to be innovative and forward-thinking in a fast-paced, changing technical environment.
• Demonstrated ability to evaluate, test, install, upgrade, and maintain PCs, laptops and server hardware, VPN software and connections, Windows operating systems, Microsoft Office 2016 / Microsoft 365, video teleconferencing, security system, network, printer, and other hardware driver software, components, and peripherals such as printers, monitors, and projectors.
• Demonstrated ability to assist in troubleshooting and resolving complex multi-server and multi-application problems, networking and communication problems, etc.
• Proficiency in diagnosing, correcting, and documenting PC hardware and software problems.
• Demonstrated ability to learn new technologies, understand complex specifications, and implement them for staff use and process automation.
• Demonstrated ability to communicate complex IT functions in non-technical language for users.
• Organization and documentation skills.
• Assess information technology needs, and evaluate and recommend new products and solutions.
• Demonstrated ability to troubleshoot and train staff in the use of the full suite of Microsoft Office products, including Microsoft Outlook.
• Position Specific Core Competences: 
  • Customer Focus: Builds and maintains internal and external customer satisfaction with the products and services offered by the organization.
  • Team Leadership: Actively takes steps to build a cohesive and results-oriented team.
  • Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts his/her approach, goals, and methods to achieve success in a dynamic or uncertain environment.
  • Results Orientation/Drive: Excels in high-demand environments characterized by ambitious goals or high productivity expectations.
  • Self-Management: Demonstrates ability to effectively meet required work schedules, deadlines, workload management, and conflicting priorities while meeting all agency policies, procedures, and productivity standards.

Application Requirements:

• To be considered you must apply online at www.careers.wa.gov (Click on the APPLY button above). 
• Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired, and special requirements.
• Attach a resume describing your experience and qualifications.
• Provide three to five professional references – you may attach a document, use the References text field in the online application, or include it with your resume.
• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.