Internship/Part-time Contractor 4

– CRM and Sales Support Coordinator

The 501(c)(3) nonprofit PropagationNation (PN) seeks an intern or part-time contractor to  assist with Customer Relationship Management (CRM) and sales support responsibilities. This position will report directly to the PN President.

PropagationNation Background

PN is a private 501(c)(3) non-profit organization located in University Place, WA, with nursery
operations in Olympia, WA. PN’s mission is to propagate and grow millions of coast redwoods and giant sequoias in the Pacific Northwest. Our vision is to establish community and watershed-based redwood and sequoia forests that provide both critical habitat for increased biodiversity, improved regional economic vitality while fighting climate change. See https://propagationnation.us/ for more information.

Responsibilities:

The CRM and Sales Support Coordinator will be PN’s primary contact point with customers who
have indicated an interest in purchasing PN coast redwood and giant sequoia seedlings.

• Provide support for the Development team, with a focus on the operation of the database
  (Neon CRM), which tracks customers, donations, volunteers, donors, and prospects.
• Manage ecommerce through Neon CRM store.
• Communicate with special customers to the depth needed to understand all aspects of the
  customer’s order with respect to order volume and shipping needs.
• Coordinate with PN’s Sales & Marketing Team regarding the quantity and quality of
  information coming into PN about potential new customers.
• Collaborate with Pricing and Supply Chain teams as needed to keep things working
  smoothly.
• Responsible for ensuring the accuracy and integrity of the database including data input and
  output, and end-user training and support.
• Creation of reports and supporting staff in the proper use of the database.
• Responsible for the accurate and timely acknowledgement of purchases and gifts and the
  processing, tracking, and reporting of purchases and gifts.
• Ensure that data is maintained accurately and is easily accessible.
• Develop, apply, and police procedures to safeguard data entry and security.
• Create and produce reports from database, as needed.
• Function as the point person for PN regarding all aspects of donor database/CRM system.
• Collaborate with Finance Team to reconcile donation data and assist with yearly audit
  process.
• Process QuickBooks invoices, as needed.

Benefits

• Flexible schedule
• Mission-driven, person-focused environment
• Opportunity for professional growth
• Risk-free entrepreneurial experience
• Supportive leadership team
• Competitive pay

Qualifications

1. Education, Experience and Required Skills

• • Bachelor’s degree or a combination of education and experience

1. • Strong writing, editing, and verbal communication skills
   • Ability to work remotely, independently, and as part of a diverse team
   • Proficiency in commonly used computer programs, e.g., Microsoft Office products (Word, Outlook, Excel) and Google Drive
   • Excellent interpersonal skills in working with and communicating with others
2. Additional Desirable Qualifications
   • Professional experience in database management, sales or customer relations
   • Residence in the Puget Sound region
   • Experience working with and interest in the communities of Puget Sound and
     Western Washington
   • Experience working with a nonprofit

How to Apply

Please submit a letter of interest, an outline of qualifications, and references to:
pstielstra@comcast.net.

Applications will be accepted until the position is filled, with review of applications beginning May 8th, 2023.

Refer questions to Philip Stielstra, PN President at pstielstra@comcast.net or (206) 949-3804. For additional information on PN, please visit https://propagationnation.us.

Equal Contracting Opportunity: PN values diversity in the workplace and is committed to the
principles of equal opportunity in employment and in contracting.