Full Time Schedule

Entry level

Salary: $31,400 – $36,600

START DATE: September 1, 2021

See full job and application details at https://www.idealist.org/en/nonprofit-job/4f6b48b19f4248b6a93311a051db1ae8-energy-assistance-program-assistant-byrd-barr-place-seattle-seattle

Position Summary

Byrd Barr Place, a Seattle non-profit, is looking for a Program Assistant to coordinate the enrollment of clients, consult with clients in person and over the phone by explaining program eligibility and qualifications, and follow-up with application status notifications for clients and partners. Our mission is to help ensure all people in the Seattle area have the opportunity to be self-sufficient by providing access to basic needs and programs that educate and nourish, creating a thriving community of neighbors helping neighbors. For over 50 years, Centerstone has proactively worked to meet the needs of Seattle residents with relevant, impactful programs that address the unique obstacles faced by low-income families and individuals. Learn more at https://byrdbarrplace.org/.

The ideal candidate is responsible, detail-oriented, and personable. This is an important role on our program administration team helping to maintain accurate records, keep the team organized, and provide a helpful presence for the public.

Responsibilities

  • Educate and inform clients of enrollment process, program guidelines, program process, and policies
  • Provide professional phone and in-person consultation, as well as email responses to address clients’ and partners’ questions, concerns, and program inquiries
  • Support clients, staff, and agency partners to resolve issues on enrollment and status of applications
  • Manage incoming and outgoing applications by preparing detailed and accurate information, forms, and utilizing tracking tools
  • Coordinate enrollment processing system by managing file review and preparation of incoming applications
  • Manage email inquiries, data entry, electronic files, and tracking tools with high attention to detail
  • Coordinate application process with partner organizations, provide technical assistance through presentations, phone consultation or in person
  • Review completed applications, address errors, and process applications as needed

Desired Skills and Experience:

  • 1-2 years of customer service and administrative experience, preferably in a non-profit environment
  • Excellent decision-making, problem-solving, and analytical abilities 
  • Strong detail orientation, clear communication and listening skills
  • Demonstrated passion for excellence with customer relations
  • Pleasant, patient, and professional manner in stressful situations and when handling customer complaints
  • Ability to work with diverse populations
  • Ability to handle multiple tasks and work in a fast-paced environment
  • Intermediate computer proficiency especially with Microsoft Office
  • High school diploma
  • Bi-lingual in Chinese, Mandarin, or Cantonese(preferred) 

If you believe you bring the right combination of skills, experience, and compassion for this job, please apply with a resume and cover letter!