Initial Posting Date:
04/06/2021
Application Deadline:
04/17/2021
Agency:
Water Resources Department
Salary Range:
$4,506 – $6,811
Position Type:
Employee
Position Title:
Information Systems Specialist 4
Job Description:
Who we are
The Oregon Water Resources Department serves the public by practicing and promoting responsible water management in Oregon. Accomplished through two key goals: to directly address Oregon’s water supply needs; and to restore and protect streamflow’s and watersheds in order to ensure the long-term sustainability of Oregon’s ecosystems, economy, and quality of life.
Vision
The vision of the Oregon Water Resources Department is to assure sufficient and sustainable water supplies are available to meet current and future needs.
Core Values
Integrity – We are accountable for all that we do. We act with honesty and promote transparency.
Service – We are dedicated to providing outstanding service and treating everyone equitably in our management and stewardship of state resources.
Technical Excellence – We base our resource decisions on law, science, and expertise.
Teamwork – We are united in our mission, relying on one another and working together with the communities we serve.
Forward-Looking – We seek innovative and practical solutions to the water challenges of today and tomorrow.
2019-2024 Strategic Plan
The Oregon Water Resources Department’s strategic priorities for 2019-2024 are to:
• Modernize our management of Oregon’s surface water and groundwater resources to meet instream and out-of-stream uses
• Work to secure Oregon’s instream and out-of-stream water future in the face of increasing water scarcity
• Foster a forward-looking team dedicated to serving Oregonians with integrity and excellence
Position Location
This position will be located in Salem
What you will do
The primary purpose of this position is to provide desktop administration and support to agency staff. This position will provide customer assistance and day to day operations around desktop and software support. This will typically be a 50/50 split of customer assistance and operations. This position will report to the Information Services Section Manager.
Accomplished in part by, but is not limited to:
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Responding to and resolving incidents submitted by customers.
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Responding to or escalating system alerts generated by monitoring tools.
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Resolving, or assigning requests submitted to the agency’s ticketing system.
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Provides training to agency staff on the use of desktop computers and software
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Configure and maintain agency workstations, laptops and other technological equipment managed by the IS department.
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Creates, updates and publishes documentation of commonly used troubleshooting tasks and procedures.
Minimum Qualifications
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Three (3) years of information systems experience in:
(agency will specify specific experience);
OR
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An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field. OR
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Completion of a two (2) year accredited vocational training program in information technology or a related field: And one (1) year of information systems experience in a Service Desk environment.
The most competitive candidate(s), application(s) will demonstrate the following requested skills and experience:
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Expert knowledge of windows desktop operating systems and networking.
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IT Operations center experience including responding to and resolving system alerts and working in a tiered support structure
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Proven record of strong customer service skills
This position is represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement. Pay and benefits on all job postings may change without notice.
NOTE: The salary listed on this job posting is the range for current PERS participating members. If you are not yet a PERS participating member, the salary range is $4,213- $6,371.
What’s in it for you
The opportunity to join a team of professionals who are passionate about what they do. We offer medical, dental, and vision benefits with paid sick leave, vacation leave, 24 hours of personal business leave, and 10 paid holidays.
How to apply
Complete the application (we will not accept an attached resume in place of a completed application):
If you are applying internally, update your employee Workday profile to complete the application. You can upload your resume to make updating the Job History section of your profile easier.
If you are applying through the external job site, complete the application. You can upload your resume and the system will parse your information into the application.
This recruitment requires a cover letter, please make sure that you include one at the time of application to be considered for this position.
After you submit your application, be sure to respond to the public records request authorization. This screen will come after you submit and will complete the process. If you are an employee, the public records request task will come to your Workday inbox.
Warning! The system will timeout after 20 minutes of inactivity. You must submit your application after you begin the process. You cannot save your progress and come back to it later.
If you have questions about this job posting, please contact Human Resource Business Partner’s at WRD_DL_HR@oregon.gov or call 503-979-6850.
Work Authorization
The Oregon Water Resources Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security Form I-9, confirming authorization to work in the United States.
Veterans – If you are an eligible veteran and you meet the qualifications, veterans’ preference points will be added to your score. For more information on veterans’ preference points visit www.oregonjobs.org and select Veterans resources under Resources. Please do not attach veteran documentation to your initial application, after you have applied you will be sent a task in your Workday account to provide your veteran documentation at that time.
The Oregon Water Resources Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.