About this position:

The Customer Service Support/Training position at Portland Park & Recreation is responsible for performing moderate to difficult permit processing tasks using independent judgment and specialized technical knowledge.

Work involves the review and oversight of all applications for film productions, commercial and special use permits. This position independently monitors and maintains records on the progress of work to ensure projects are completed on time. Initiating and following through on permit contract development and agreements/requirements with customers. Additional duties may include supporting permitting of a public event permit processes, delivering, and updating information to the public regarding parks and related services, programs, activities, and other related tasks and duties as assigned. Incumbents must have the ability to thoroughly explain city codes, policies, procedures and fees to community members and other organizations as well as have an extensive knowledge of insurance standards, coverage, and requirements as they apply to permitting of public spaces. Portland Parks & Recreation uses Activenet software, knowledge of the modules and their software is required.

As a person, you are:

Optional section:

Although not required, you may have: the following desirable skill.

• Bilingual skills in English and one of the following languages:
  • Spanish
  • Russian
  • Vietnamese
  • Chinese Mandarin
  • other languages

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility

These values guide our actions as we serve the community and engage our workforce. To learn more about the City’s core values, please click here.

Why work at the City of Portland?

The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland’s benefits please click here.

Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: 

1. Knowledge and experience using ActiveNet or similar recreation management software.
2. Knowledge and experience applying customer service standards and practices.
3. Experience establishing and maintaining working relationships with diverse internal and external stakeholders.
4. Experience following written and oral instructions.
5. Experience being flexible and adaptable to a variety of work environments.

Applicants must also possess:

• A valid state driver’s license and an acceptable driving record at the time of appointment.

An evaluation of each applicant’s training and experience, as demonstrated in their résumé and answers to the supplemental questions, weighted 100%.  Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• If you are requesting Veteran’s Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.

Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.  All applications must be submitted via the City’s online application process.  Do not attach materials not requested.   E-mailed and/or faxed applications will not be accepted.

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans’ Preference: If you are requesting Veterans’ Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans’ Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans’ Preference documentation must be submitted no later than the closing date and time of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City.  Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass