WDFW staff comprise a talented and passionate group of people dedicated to protecting Washington’s Natural Resources.  

Our employees serve the public with integrity, we hold ourselves accountable to both the quality of our work, and the way in which we perform it.

Come join a close-knit, collaborative team that values diversity and each member for their strengths and works together to solve challenges and issues with consistent results!

This is an opportunity to be an integral part of the Washington Interactive Licensing Database (WILD) System support team that is entrusted to manage, maintain, test and work with our vendor to develop the WILD System.

In this dynamic role, you will serve as a Quality Assurance (QA) Tester – skilled in the diagnosis, troubleshooting and maintenance of the WILD system.

The optimal applicants are innovative, organized, able to make decisions and have strong communication and technical skills.

We are seeking a candidate, who respects and values the opinions of others, creating an inclusive team environment where every member feels they contribute value to the project and WDFW.

Our IT Quality Assurance Tester, performs the below duties in support of the WILD (Washington Interactive Licensing Database) System:  

• Quality Assurance – tests software on multiple programs and devices for the system in both the WDFW User Acceptance Testing and Production environments.
• Data Analysis, Data Management and SQL Report Development – develops basic SQL/SSRS reports.
• Technical Support – Provides Tier 1 technical support, including testing and troubleshooting hardware defects, programming, and installing printers and software.
• Business Analysis of WILD – identifies, analyzes, and investigates processes related to the Department’s business operations as they relate to current and future recreational and commercial IT licensing systems.
• System Administration – performs back-end operations and maintenance functions of the WILD System Database.
• Defects Management – troubleshoots advanced system problems or challenges and documents problems.
• Software and Data Management – assists Project Manager and Analyst staff with determining Business Requirements for Change Requests or System Enhancements.

WORKING CONDITIONS: 

• Work Setting, including hazards: 
  1. Duties are performed in an office setting.
  2. Extensive computer use and sitting.
  3. Teleworking options may currently be available.
• Schedule:   
  1. Monday – Friday – 8:00 a.m. – 5:00 p.m.
  2. Workload demands may require work outside the assigned work hours and adjustment of work schedules.
• Travel Requirements:   
  1. Seldom in-state & out-of-state travel may be required.
• Tools and Equipment:  
  1. Laptops, desktops, Apple products, Microsoft products, multiple monitors, Interactive Voice Recording (IVR), portable projectors, multi-line phones, fax/scanner printers, touch screen devices, smart boards, POS (point of sale) machines.
• Customer Relations:     
  1. Customer service is integral to department success.
  2. Interactions may include the general public, vendors, Washington State employees, contractors, and Oregon & Idaho Fish & Wildlife Agencies.

REQUIRED QUALIFICATIONS:

      AND 

      AND 

Competencies: 

• Technical Analysis Skills: Identify key facts in an array of data, recognize when pertinent facts are incorrect or missing.
• Critical Thinking: In the absence of clear guidelines or information, use judgment and critical thinking to infer appropriate meaning and form conclusions necessary to resolving the problem or issue.
• Software Testing & Quality Assurance: Break down data into component parts to understand the nature and relationship of the parts.
• Writing Skills: Create clear concise, grammatically correct documents, emails, defect tickets & testing results.

PREFERRED QUALIFICATIONS: 

• An Associate’s Degree, or a higher-level degree in computer science or another related field.
• Certification in MS SQL Server, or direct work experience in SQL scripting and relational database design in a relational database environment.
• Direct work experience in software testing, web development, IT project planning and IT Business Analysis.
• One (1) year of experience in an IT Help Desk.

Please note: Failure to follow the instructions below may lead to disqualification.

In order to successfully apply for this position you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume. 
• Three professional references. 

IMPORTANT NOTE: 

The Department of Fish and Wildlife’s priority during the Covid-19 health crisis is to keep our staff, candidates, and the public safe.  We are hiring and encourage you to apply to open positions.  Many of our staff are currently working from home; we have transitioned to a virtual recruitment process, to include web-based interviews.

JOIN THE WDFW TEAM:

Learn about our agency and the perks of working for WDFW!

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field.  We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of professionalism, accountability, empathy, integrity, service, and respect.

WDFW employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS),   Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver,   Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP),  Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.

UNION WFSE: 

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE).

Diversity, Equity, and Inclusion Employer

VETERAN PREFERENCE NOTICE:

To take advantage of veteran preference, please do the following:

• Subject line should include recruitment number, position and Vet (for example: #10155 Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov

MILITARY SPOUSE PREFERENCE NOTICE: 

To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at RecruitmentTeam@dfw.wa.gov. 
• Subject line should include recruitment number, position and MS (for example: #10155 Biologist 1 – MS)
• Include your name as it appears on your application in careers.wa.gov

Note: Please blackout any PII (personally identifiable information) data such as social security numbers. For further information, please contact us at RecruitmentTeam@dfw.wa.gov.

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications.  Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.  All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and are encouraged to apply. 

 Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.

This recruitment is essential to maintain operations and fulfill WDFW’s legal obligations: support functions in region, HQ to provide limited customer service & manage office.