Do you enjoy being an integral contributor to the overall mission and strategic vision of an organization by documenting and improving key business processes to support informed, data-driven decisions?  Then we have the role for you!

Tacoma Water is seeking a Process Analyst in our Analytics and Implementation work group.  The Implementation team within the Analytics and Implementation work group supports the ability to make informed, data-driven decisions by conducting business analysis, impact assessments, business process development and documentation, training related to business services efforts, and project management support. Fundamental to this effort is the need to understand and document how business processes support the information generated across the organization, identify what improvement opportunities exist and how recommended changes to processes will impact the business.

This position will support the elicitation, development and documentation of business requirements, as-is/to-be business processes, gap/impact analysis and training used in the development of new processes or technology solutions within Tacoma Water and Tacoma Public Utilities (TPU).

In this role, you will primarily focus on strategic initiatives and efforts supporting the advancement of analytical capabilities and efficiency improvement opportunities throughout the organization.

As the Process Analyst, responsibilities will include:

• Document business requirements
• Participate in cross-functional efforts to prioritize and document as-is/to-be business processes, create process inventory, RACI’s, document roles and responsibilities, etc.
• Identify process, resource, system gaps and their impacts
• Support the business and project team to develop, recommend and document solutions
• Perform ongoing review of reporting processes to evaluate effectiveness, ensure consistency and support continuous improvement exercises
• Consult, advise and collaborate with other sections and/or external parties by providing project/analytical support for business initiatives
• Serve as a process engineering subject matter expert on cross-functional teams

• Associate’s degree or equivalent related work experience*
• 2+ years’ experience documenting all levels (analytical, database, spreadsheet and/or financial experience) of business process using relevant tools/platforms*
• Experience eliciting business requirements, quantifying business impact and creating functional / technical specifications to support a desired solution, desired
• Proven facilitation and interviewing skills, desired
• Proven ability to work cross-functionally, interacting with all levels of the organization to solve complex problems, desired
• Curiosity and an ability to learn new technology platforms quickly, desired

• Experience conducting Continuous Improvement projects, desired

  *Equivalent combination of education and years of experience may be substituted

 Experience with the following Platforms/Tools desired:

• MS Visio or equivalent
• Lucid Chart
• Tableau / Data Visualization
• SAP
• Smartsheet
• MS office suite & SharePoint

This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country’s oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties.  Our mission is to provide clean, reliable water.  If you share our values of safety, customer-driven, employee invested, stewardship and adaptability, we are looking for you.

The City of Tacoma
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant developments such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state’s highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city’s vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma’s natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense’s premier military installation on the West Coast – only adds to Tacoma’s desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.