{"id":50820,"date":"2023-09-09T06:02:00","date_gmt":"2023-09-09T13:02:00","guid":{"rendered":"https:\/\/sites.evergreen.edu\/mesweekly\/?p=50820"},"modified":"2023-09-08T14:03:05","modified_gmt":"2023-09-08T21:03:05","slug":"job-customer-support-entry-dept-of-ecology-lacey-wa","status":"publish","type":"post","link":"https:\/\/sites.evergreen.edu\/mesweekly\/job-customer-support-entry-dept-of-ecology-lacey-wa\/","title":{"rendered":"Job: Customer Support Entry, Dept. of Ecology (Lacey, WA)"},"content":{"rendered":"\n

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Salary: <\/strong>$59,376.00 – $79,872.00 Annually
Location: <\/strong>Thurston County \u2013 Lacey, WA
Job Type: <\/strong>Full Time – Permanent<\/p>\n

The Department of Ecology’s Information Technology Services Office (ITSO) is currently looking to fill two\u00a0IT Customer Support – Entry<\/strong>\u00a0positions. These positions will be located in our Headquarters (HQ) Building in\u00a0Lacey, WA.<\/a> This is a great opportunity for growth for a support tech in an Entry level position. There will be plenty of opportunity to learn from your peers and advance your skills. Ecology has a broad range of IT positions with many promotional opportunities. In this role, you will provide primary tier 1 technical support to Ecology business customers as well as direct and escalate other tickets in our ticketing system. You will monitor our tickets, assist customers with IT hardware, Audio Visual equipment and Software issues. You will also use a number of technology tools including; Active Directory, Team Viewer, Jira Service Management and Asset Panda.

Tele-work options for this position:<\/strong>\u00a0<\/strong>This position is a hybrid position requiring at least 2-3 days a week in the office to physically work.\u00a0<\/strong>Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in \u201cother information.\u201d Schedules are dependent upon position needs and are subject to change.<\/p>\n

Application Timeline:<\/strong>\u00a0This position will remain open until filled, we will review applications on September 11, 2023. In order to be considered, please submit an application on or before\u00a0September 10, 2023<\/strong>. If your application isn’t received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date.\u00a0<\/p>\n

In this role, you will work closely with Ecology customers to resolve many issues and escalate issues that cannot be handled by the initial tier of support. You will use your excellent technical skills to resolve problems or use your understanding of the environment to escalate the ticket to the proper team for handling.
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What you will do: \u00a0<\/strong><\/p>\n