{"id":40516,"date":"2021-05-27T08:53:55","date_gmt":"2021-05-27T15:53:55","guid":{"rendered":"https:\/\/sites.evergreen.edu\/mesweekly\/?p=40516"},"modified":"2021-05-27T08:53:55","modified_gmt":"2021-05-27T15:53:55","slug":"job-it-customer-support-entry-dept-of-natural-resources-colville-wa","status":"publish","type":"post","link":"https:\/\/sites.evergreen.edu\/mesweekly\/job-it-customer-support-entry-dept-of-natural-resources-colville-wa\/","title":{"rendered":"Job: IT Customer Support Entry, Dept. of Natural Resources (Colville, WA)"},"content":{"rendered":"<p><!--more--><\/p>\n<div class=\"summary container\" data-printing-url=\"http:\/\/agency.governmentjobs.com\/washington\/job_bulletin.cfm?jobID=3094641&amp;sharedWindow=0\" data-location=\"Stevens County \u2013 Colville, WA\" data-job-hits-counter-url=\"\">\n<div class=\"term-container\">\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div id=\"salary-label-id\" class=\"span4\">\n<div class=\"term-description\">Salary<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">$55,296.00 &#8211; $74,388.00 Annually<\/div>\n<\/div>\n<\/div>\n<div class=\"term-block term-block-right\">\n<div id=\"location-label-id\" class=\"span4\">\n<div class=\"term-description\">Location<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">Stevens County \u2013 Colville, WA<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div class=\"span4\">\n<div class=\"term-description\">Job Type<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">Full Time &#8211; Permanent<\/div>\n<\/div>\n<\/div>\n<div class=\"term-block term-block-right\">\n<div class=\"span4\">\n<div class=\"term-description\">Department<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value department-name\">Dept. of Natural Resources<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div class=\"span4\">\n<div class=\"term-description\">Job Number<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">2021-05-7671-05179<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">Apply Here:\u00a0<a href=\"https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/3094641\/it-customer-support-entry\">https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/3094641\/it-customer-support-entry<\/a><\/div>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"span2\">\n<div class=\"term-description\">Closing<\/div>\n<\/div>\n<div class=\"span4\">\n<div class=\" closing-info term-value\">6\/9\/2021 11:59 PM Pacific<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"entity-details-buttons\">\n<ul class=\"nav tab-buttons\" role=\"tablist\">\n<li class=\"active\"><a id=\"details-info-link\" role=\"tab\" href=\"https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/3094641\/it-customer-support-entry#details-info\" data-toggle=\"tab\">DESCRIPTION<\/a><\/li>\n<li><a id=\"details-benefits-link\" role=\"tab\" href=\"https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/3094641\/it-customer-support-entry#details-benefits\" data-toggle=\"tab\">BENEFITS<\/a><\/li>\n<li><a id=\"details-questions-link\" role=\"tab\" href=\"https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/3094641\/it-customer-support-entry#details-questions\" data-toggle=\"tab\">QUESTIONS<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"container entity-details-content tab-content\">\n<div id=\"details-info\" class=\"tab-pane active fr-view\">\n<dl>\n<dt>Description<\/dt>\n<dd>\n<div><\/div>\n<div><strong>\u00a0<\/strong><\/div>\n<p><strong>IT Customer Support \u2013 Entry<\/strong><br \/>\n<strong>Recruitment #2021-05-7671<\/strong><br \/>\nThis is a Full-time, Permanent, Represented position.<\/p>\n<p><strong>Want to join something GREAT and make a difference?<\/strong><br \/>\nThe Department of Natural Resources (DNR) has an exciting opportunity within our Northeast Region. The Northeast Region of the Department of Natural Resources is looking for an IT Customer Support Specialist to join our team. We are looking for someone with a background in Information Technology and mobile device support who has great diagnostic, problem solving, and communications skills, and a knack for working with people of diverse experience levels and backgrounds. \u00a0This position supports IT needs for Northeast Region employees spanning from Deer Park, WA to the Omak, WA and Loomis, WA\u00a0areas.<\/p>\n<\/p>\n<\/dd>\n<dt>Duties<\/dt>\n<dd>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Installs and upgrades PCs, laptops, utility server hardware, software and peripherals such as backup external hard drives, network printers and other network devices. Currently manage 230+ smart phone devices and 150+ tablets for the region and all region desk phones.<\/li>\n<li>Responsible to provide immediate, local, and\/or remote desktop hardware &amp; software, network, card lock, copiers, printers, phone system customer service to five remote work centers and assists with NE Region Headquarters personnel.<\/li>\n<li>Tracks, monitors and updates IT inventory for the region. Orders all IT related equipment and peripherals such as tablets, smart phones, accessories, external hard drives, cameras and GPS units.<\/li>\n<li>Update, prepare and deploy Type 3 Team Fire Kits (laptops, server, e I-Suite updates, printers, and related networking) for use.<\/li>\n<\/ul>\n<\/dd>\n<dt>Qualifications<\/dt>\n<dd>\n<p><strong>Required Qualifications:\u00a0<\/strong><\/p>\n<ul>\n<li>1\u00a0year desktop\u00a0support\u00a0experience\u00a0which\u00a0may\u00a0include\u00a0board level,\u00a0hard drives,\u00a0video\u00a0and\u00a0network\u00a0adapters\u00a0and\u00a0disparate\u00a0network\u00a0configurations.<\/li>\n<li>1 year experience deploying, maintain and\u00a0supporting\u00a0Microsoft\u00a0Office\u00a02010\u00a0or\u00a0newer\u00a0and\u00a0Windows\u00a07\u00a0or\u00a0newer.<\/li>\n<li>1\u00a0year\u00a0of\u00a0recent\u00a0experience\u00a0deploying\u00a0software\u00a0packages\u00a0using\u00a0automated\u00a0tools.<\/li>\n<li>1\u00a0year\u00a0experience\u00a0troubleshooting\u00a0Android,\u00a0Windows\u00a0and\u00a0Apple\u00a0devices.<\/li>\n<li>Ability\u00a0to\u00a0use\u00a0various\u00a0GPS\u00a0devices\u00a0and\u00a0associated\u00a0software and experience providing GPS user\u00a0support.<\/li>\n<li>Demonstrated ability to evaluate, test, install, upgrade, and maintain PCs, laptops and server hardware, VPN software and connections, Windows operating systems, Microsoft Office 2007 and newer, video teleconferencing, security system, network, printer and other hardware driver software, components, and peripherals such as printers, monitors, and projectors.<\/li>\n<li>Demonstrated ability to troubleshoot and resolve complex multi-server and multi-application problems, networking and communication problems, etc.<\/li>\n<li>Proficiency in diagnosing, correcting and documenting PC hardware and software problems.<\/li>\n<li>Demonstrated ability to learn new technologies, understand complex specifications and implement them for staff use and process automation.<\/li>\n<li>Demonstrated ability to communicate complex IT function into layman terms for users.<\/li>\n<li>Organization and documentation skills.<\/li>\n<li>Assess information technology needs, evaluate and recommend new products and solutions.<\/li>\n<li>Demonstrated ability to troubleshoot and train staff in the use of the full suite of Microsoft Office products, including Microsoft Outlook.<\/li>\n<li>The incumbent in this position is required to travel.<\/li>\n<li>A valid driver\u2019s license and have two years of driving experience. This position requires driving as an essential function. Finalists and\/or interview candidates may be asked to provide a driving record from all states in which they have held a license during the past three years.<\/li>\n<\/ul>\n<p><strong>Our ideal candidate will also have the qualifications listed below:<\/strong><\/p>\n<ul>\n<li>Experience supporting an enterprise environment of 100 work stations or more.<\/li>\n<li>Proven ability with computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint)<\/li>\n<li>Effective organizational skills and follow-through on assignments<\/li>\n<li>Customer service training.<\/li>\n<li>Ability to be innovative and forward thinking in a face-paced, changing technical environment.<\/li>\n<\/ul>\n<\/dd>\n<dt>Supplemental Information<\/dt>\n<dd>\n<p><strong>Location:\u00a0<\/strong><br \/>\nOne of the world&#8217;s most scenic places, Washington State offers breathtaking discoveries for people who love natural beauty and outdoor recreation, from the Pacific Coast shores to the rugged Cascade Mountains to the rolling hills of the Palouse. Your office will be located in Colville. For more information on this area visit,\u00a0<a href=\"https:\/\/www.colville.wa.us\/\"><em>https:\/\/www.colville.wa.us\/<\/em><\/a><em>\u00a0<\/em><\/p>\n<p>Due to the COVID-19 pandemic, telework (mobile-work) is expected for most office activities. When approved to return, staff are expected to report to their assigned duty station for work activities or may be approved for telework based on DNR&#8217;s telework policy.<br \/>\n<strong><br \/>\n<a href=\"https:\/\/www.dnr.wa.gov\/about-washington-department-natural-resources\">About the Department of Natural Resources<\/a><\/strong><strong>\u00a0(DNR).\u00a0<\/strong><br \/>\nOur mission is to manage, sustain, and protect the health and productivity of Washington\u2019s lands and waters to meet the needs economically and socially for current and future generations. At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington\u2019s lands and communities through diversity, equity and inclusion. With nearly 1,500 employees in locations throughout Washington, we manage and protect more than 5 million acres of state-owned forest, range, commercial, agricultural and aquatic lands.<\/p>\n<p><strong>DNR provides excellent benefits, a few of those include:<\/strong><\/p>\n<ul>\n<li>Commitment to organizational health and wellness<\/li>\n<li>Work\/life balance<\/li>\n<li>DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women\u2019s Employee Resource Group, Veterans Employee Resource Group, etc.)<\/li>\n<li>Statewide Employee Business Resource Groups,\u00a0<a href=\"https:\/\/ofm.wa.gov\/state-human-resources\/workforce-diversity-equity-and-inclusion\/statewide-business-resource-groups\"><strong>visit here to learn more<\/strong><\/a><\/li>\n<li>Leadership that empowers and supports employees<\/li>\n<li>Professional development opportunities<\/li>\n<li>Educational and career development aid<\/li>\n<li>Public Service Loan Forgiveness Eligibility<\/li>\n<li>Opportunities to participate in wildland fire suppression assignments<\/li>\n<li>A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days. Visit\u00a0<a href=\"http:\/\/careers.wa.gov\/benefits.html\">http:\/\/careers.wa.gov\/benefits.html<\/a>\u00a0for more information.<\/li>\n<\/ul>\n<p><strong>How to Apply:\u00a0<\/strong><br \/>\nTo be considered you must apply online at www.careers.wa.gov (Click on the APPLY button above). You must complete the entire online application to be considered for the position.<\/p>\n<p>Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855)524-5627 or email\u00a0<a href=\"mailto:CareersHelp@des.wa.gov\">CareersHelp@des.wa.gov<\/a>.<\/p>\n<p><strong>Application Requirements:<\/strong><\/p>\n<ul>\n<li>Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired and special requirements.<\/li>\n<li>Attach a resume describing your experience and qualifications.<\/li>\n<li>Provide three to five professional references \u2013 you may attach a document, use the References text field in the online application, or include with resume.<\/li>\n<li>Complete all supplemental questions.<\/li>\n<\/ul>\n<p><strong>Additional Information:<\/strong><br \/>\nThis recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.<\/p>\n<p>Veterans wishing to claim Veteran\u2019s preference please attach a copy of your DD-214, NGB-22 or other verification of military service. Please black out your social security number prior to attaching. \u00a0We thank you and are grateful for your service!<\/p>\n<p>Persons needing accommodation during the screening process or this announcement in an alternative format may contact DNR Recruiting staff at (360) 522-2500 or (360) 522-0143 or by email at\u00a0<a href=\"mailto:DNRrecruiting@dnr.wa.gov\">DNRrecruiting@dnr.wa.gov<\/a>. \u00a0Those with a hearing impairment in need of accommodation are encouraged to contact the Washington State Telecommunications Relay Service (TRS) at 1-800-833-6388 or\u00a0<a href=\"http:\/\/www.washingtonrelay.com\/\">www.washingtonrelay.com<\/a>.<\/p>\n<p>DNR is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.<\/p>\n<p><strong>Check us out on:<\/strong>\u00a0<a href=\"https:\/\/www.dnr.wa.gov\/\">DNR\u2019s website<\/a>\u00a0|\u00a0<a href=\"https:\/\/www.facebook.com\/WashDNR\/\">Facebook<\/a>\u00a0|\u00a0<a href=\"https:\/\/twitter.com\/waDNR\">Twitter<\/a>\u00a0|\u00a0<a href=\"https:\/\/www.instagram.com\/washdnr\/\">Instagram<\/a>\u00a0|\u00a0<a href=\"https:\/\/www.youtube.com\/user\/WAstateDNR\">YouTube<\/a>\u00a0|\u00a0<a href=\"https:\/\/washingtondnr.wordpress.com\/\">WordPress<\/a><\/p>\n<p><strong>Questions?<\/strong>\u00a0 Please contact Kevin Lambright\u00a0at\u00a0(509) 684-7474,<em>\u00a0<\/em><em><a href=\"mailto:kevin.lambright@dnr.wa.gov\">kevin.lambright@dnr.wa.gov<\/a>\u00a0<\/em>or e-mail us at\u00a0<a href=\"mailto:DNRrecruiting@dnr.wa.gov\">DNRrecruiting@dnr.wa.gov<\/a><\/dd>\n<\/dl>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8699,"featured_media":34097,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_s2mail":"yes","footnotes":""},"categories":[14,15],"tags":[4,32,33,7,9],"class_list":["post-40516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-full-time","category-jobs","tag-alumni","tag-full-time","tag-jobs","tag-pnw","tag-students"],"_links":{"self":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/40516"}],"collection":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/users\/8699"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/comments?post=40516"}],"version-history":[{"count":1,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/40516\/revisions"}],"predecessor-version":[{"id":40545,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/40516\/revisions\/40545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/media\/34097"}],"wp:attachment":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/media?parent=40516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/categories?post=40516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/tags?post=40516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}