{"id":37939,"date":"2021-03-04T11:50:46","date_gmt":"2021-03-04T19:50:46","guid":{"rendered":"https:\/\/sites.evergreen.edu\/mesweekly\/?p=37939"},"modified":"2021-03-04T11:50:47","modified_gmt":"2021-03-04T19:50:47","slug":"job-customer-service-specialist-2-cama-beach-parks-and-recreation-commission-island-county-wa","status":"publish","type":"post","link":"https:\/\/sites.evergreen.edu\/mesweekly\/job-customer-service-specialist-2-cama-beach-parks-and-recreation-commission-island-county-wa\/","title":{"rendered":"Job: Customer Service Specialist 2 (Cama Beach), Parks and Recreation Commission (Island County, WA)"},"content":{"rendered":"<p><!--more--><\/p>\n<div class=\"summary container\" data-printing-url=\"http:\/\/agency.governmentjobs.com\/washington\/job_bulletin.cfm?jobID=2992175&amp;sharedWindow=0\" data-location=\"Island County \u2013 Other, WA\" data-job-hits-counter-url=\"\">\n<div class=\"term-container\">\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div id=\"salary-label-id\" class=\"span4\">\n<div class=\"term-description\">Salary<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">$16.83 &#8211; $21.79 Hourly<\/div>\n<\/div>\n<\/div>\n<div class=\"term-block term-block-right\">\n<div id=\"location-label-id\" class=\"span4\">\n<div class=\"term-description\">Location<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">Island County \u2013 Other, WA<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div class=\"span4\">\n<div class=\"term-description\">Job Type<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">Part Time &#8211; Permanent<\/div>\n<\/div>\n<\/div>\n<div class=\"term-block term-block-right\">\n<div class=\"span4\">\n<div class=\"term-description\">Department<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value department-name\">Parks and Recreation Commission<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"term-block term-block-left\">\n<div class=\"span4\">\n<div class=\"term-description\">Job Number<\/div>\n<\/div>\n<div class=\"span8\">\n<div class=\"term-value\">2021-01470<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row-fluid summary-section\">Apply Here:\u00a0<a href=\"https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/2992175\/customer-service-specialist-2-cama-beach-01470\">https:\/\/www.governmentjobs.com\/careers\/washington\/jobs\/2992175\/customer-service-specialist-2-cama-beach-01470<\/a><\/div>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<div class=\"row-fluid summary-section\">\n<div class=\"span2\">\n<div class=\"term-description\">Closing<\/div>\n<\/div>\n<div class=\"span4\">\n<div class=\" closing-info term-value\">3\/7\/2021 5:00 PM Pacific<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"entity-details-buttons\">\n<\/div>\n<div class=\"container entity-details-content tab-content\">\n<div id=\"details-info\" class=\"tab-pane active fr-view\">\n<dl>\n<dt>Description<\/dt>\n<dd>\n<div>\n<div><strong><em>Washington State Parks and Recreation Commission<\/em><\/strong><\/div>\n<div><strong>AGENCY PROFILE\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><br \/>\n<strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><br \/>\n<strong><em>State Parks\u00a0<\/em><\/strong><em>is governed by a board of seven volunteer citizens appointed by the Governor. Commission members serve staggered six-year terms, setting public policy and guiding the agency. The Washington state park system includes more than 100 developed parks, recreation programs, trails, boating safety and winter recreation.<\/em><\/p>\n<p><strong><em>Our Mission\u00a0<\/em><\/strong><br \/>\n<em>The Washington State Parks and Recreation Commission cares for Washington&#8217;s most treasured lands, waters and historic places. State parks connect all Washingtonians to their diverse natural and cultural heritage and provide memorable recreational and educational experiences that enhance their lives.\u00a0<\/em><\/p>\n<p><strong><em>Our Vision<\/em><\/strong><br \/>\n<em>Washington&#8217;s state parks will be cherished destinations with natural, cultural, recreational, artistic and interpretive experiences that all Washingtonians enjoy, appreciate and proudly support.<\/em><\/p>\n<p><strong><em>Washington State Parks\u00a0<\/em><\/strong><em>employs more than 500 permanent staff and more than 350 seasonal and temporary staff throughout the state. The headquarters office is located in\u00a0Tumwater, and region offices are located in Burlington, East Wenatchee and\u00a0Tumwater.<\/em><\/div>\n<div><em>___________________________<\/em>\n<\/div>\n<div>This recruitment will be used to fill one permanent, part-time,\u00a0<strong>Customer Service Specialist\u00a02<\/strong>\u00a0position at Cama Beach State Park located in Island County, WA.<\/p>\n<p>For more information on Washington State Parks please click\u00a0<a href=\"http:\/\/www.parks.wa.gov\/\">here!<\/a><\/p>\n<p>If you have any questions regarding this recruitment, please contact the manager listed in the &#8220;Supplemental Information&#8221; section of this publication.<\/p><\/div>\n<\/div>\n<div><\/div>\n<\/dd>\n<dt>Duties<\/dt>\n<dd>\n<p>This position serves as a Customer Service Specialist 2 for the Salish Foothills Area, independently performing a variety\u00a0of duties as defined by the Area Manager.\u00a0 The position provides day to day customer service and helps facilitates guest usage of area facilities.\u00a0 Further, the position protects, preserves, and enhances the park and natural resources, while ensuring the safety and welfare of the park visitors to the park area.<\/p>\n<p>Duties include but are not limited to:<\/p>\n<ul>\n<li>Maintain understanding of the CAMIS system hardware and software.<\/li>\n<li>Assist guests with reservations using CAMIS, walk in reservations and phone reservations.<\/li>\n<li>Check in guests upon arrival and collect fees from customers.<\/li>\n<li>Address customer questions, concerns and complaints.<\/li>\n<li>Maintain knowledge of park rules and policies.<\/li>\n<li>Serve as primary point of contact (phone, email, etc.) during regular business hours.<\/li>\n<li>Review email for action items and carryout tasks within your delegated area of operation.<\/li>\n<li>Respond to inquiries from Parks staff, partnership groups, and other agencies.<\/li>\n<li>Distribute email and phone messages requiring other staff.<\/li>\n<li>Review written documents for accuracy and completeness following proper rules of grammar and agency correspondence guidelines.<\/li>\n<li>Assist in processing Specialist Activity Permits per Agency policy and procedures.<\/li>\n<\/ul>\n<\/dd>\n<dt>Qualifications<\/dt>\n<dd>\n<p><strong>REQUIRED QUALIFICATIONS:<\/strong><\/p>\n<ul>\n<li>Two (2) years of customer service experience.<\/li>\n<\/ul>\n<p><strong>OR<\/strong><\/p>\n<ul>\n<li>Six (6) months experience as a Park Aide or equivalent OR\u00a0twelve (12)\u00a0months in a special employment program (i.e. WCC) with a parks agency.\u00a0 A combination of experience (WCC and Park\u00a0Aide) may be used proving the candidate has at least three months experience as a Park Aide or equivalent.<\/li>\n<\/ul>\n<p><strong>AND<\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent.<\/li>\n<li>Valid unrestricted (except for corrective lenses) driver&#8217;s license.<\/li>\n<\/ul>\n<p><strong>DESIRED QUALIFICATIONS:\u00a0<\/strong><\/p>\n<ul>\n<li>Knowledge of state government, rules, and regulations.<\/li>\n<li>Knowledge of Sate Park&#8217;s rules and regulations.<\/li>\n<li>Skilled in the use of Microsoft Office products, such as Outlook, Excel, and Word.<\/li>\n<li>Strong written and verbal communication skills.<\/li>\n<\/ul>\n<p><strong>WORKING CONDITIONS:\u00a0<\/strong><\/p>\n<ul>\n<li>Must be willing to work evenings, weekends, and holidays.<\/li>\n<\/ul>\n<\/dd>\n<dt>Supplemental Information<\/dt>\n<dd>\n<p><strong>HOW TO APPLY<\/strong><br \/>\nTo ensure consideration, please complete the online job application and profile at\u00a0<a href=\"http:\/\/www.careers.wa.gov\/\">www.careers.wa.gov<\/a>. Use reference number\u00a0<strong>01470\u00a0<\/strong>when searching for the job announcement.<\/p>\n<p><strong>You must attach in your application package the following:<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>Letter of Interest specifically addressing the qualifications listed in this announcement.<\/strong><\/li>\n<li><strong>Current resume.<\/strong><\/li>\n<li><strong>Three professional references.<\/strong><\/li>\n<\/ul>\n<p>**All requested materials must be submitted. Incomplete or late application materials will not be accepted. Failure to follow application process may disqualify you from further consideration.**<br \/>\nThe information provided in your application must support your selected answers in the application questions. Answers will be verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.<\/p>\n<p>NOTE: \u00a0Prior to a new hire, a background check, including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant&#8217;s suitability and competence to perform in the position.<\/p>\n<p>This position is included in the non-supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE). \u00a0For more information:\u00a0<a href=\"https:\/\/wfse.org\/\">https:\/\/wfse.org\/<\/a><\/p>\n<p><strong>Diversity Policy Statement<\/strong><br \/>\nThe Washington State Parks and Recreation Commission is committed to creating an equitable, hospitable, appreciative, safe, and inclusive park environment \u2013 one that embraces the full spectrum of all community members&#8217; contributions. The Commission makes this commitment because:<\/p>\n<ul>\n<li>Diversity strengthens the workforce in competence and ability;<\/li>\n<li>Celebrating diversity appreciates and values individual differences;<\/li>\n<li>Diversity serves an increasingly heterogeneous society;<\/li>\n<li>Diversity helps ensure the relevance of a state park system, its mission, properties, and programs to the people of this state today and in the future; and<\/li>\n<li>Diversity is crucial to our ability to serve all citizens.<\/li>\n<\/ul>\n<p>The Commission encourages and supports staff efforts to reach out to people of all races, national origins, abilities, religions, sexual orientations, veteran status, ages, and genders who use the parks and who live in communities nearby parks. This outreach is to focus on engaging in partnerships that expand programs and services in a way that is meaningful and of value to all people. The Commission is dedicated to offering quality experiences to all visitors through a workforce and volunteer corps that reflects the diversity of Washington State.<\/p>\n<p>The Washington State Parks and Recreation Commission is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, disabled and Vietnam veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this job announcement \u00a0in an alternative format may contact the human resources office at (360) 902-8565. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.<\/p>\n<p><strong>For information about this position, please contact Debra Bell at\u00a0<\/strong><strong><a href=\"mailto:Debra.Bell@parks.wa.gov\">Debra.Bell@parks.wa.gov<\/a>\u00a0or (360) 387-3306.<\/strong><\/dd>\n<\/dl>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8699,"featured_media":34097,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_s2mail":"yes"},"categories":[14,15],"tags":[4,32,33,7,9],"_links":{"self":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/37939"}],"collection":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/users\/8699"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/comments?post=37939"}],"version-history":[{"count":1,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/37939\/revisions"}],"predecessor-version":[{"id":37940,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/posts\/37939\/revisions\/37940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/media\/34097"}],"wp:attachment":[{"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/media?parent=37939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/categories?post=37939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/mesweekly\/wp-json\/wp\/v2\/tags?post=37939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}