{"id":2213,"date":"2020-12-10T10:20:58","date_gmt":"2020-12-10T18:20:58","guid":{"rendered":"https:\/\/sites.evergreen.edu\/ltc\/?p=2213"},"modified":"2020-12-10T10:21:14","modified_gmt":"2020-12-10T18:21:14","slug":"recast-changes-to-help-tickets-and-help-evergreen-edu","status":"publish","type":"post","link":"https:\/\/sites.evergreen.edu\/ltc\/2020\/12\/recast-changes-to-help-tickets-and-help-evergreen-edu\/","title":{"rendered":"RECAST | Changes to Help Tickets and help.evergreen.edu"},"content":{"rendered":"\n<p><strong>From:<\/strong> Computing and Communications Inbox &lt;candc_inbox@evergreen.edu&gt; <br><strong>Sent:<\/strong> Tuesday, December 8, 2020 5:59 PM<\/p>\n\n\n\n<p>We are happy to announce that\nafter many months of preparation, C&amp;C staff have rolled out some much\nneeded improvements to our Help Ticketing system and our front facing portal for\nsupport, help.evergreen.edu.<\/p>\n\n\n\n<p><strong>With these changes you\nwill now be able to:<\/strong><\/p>\n\n\n\n<ul><li><strong>Create new tickets directly<\/strong> within the ticketing system at kace.evergreen.edu<\/li><li><strong>Check the status<\/strong> of tickets you have already submitted<\/li><li><strong>Communicate with support staff<\/strong> about your issue directly within the ticketing system<\/li><li><strong>Receive email updates automatically<\/strong> when changes are made to your      support ticket<\/li><\/ul>\n\n\n\n<p>We\u2019re working hard to develop\ndocumentation to go along with these changes but please continue to use <strong>help.evergreen.edu<\/strong>\nas your starting place for all support requests. <\/p>\n\n\n\n<p>Cheers Everyone!<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"\"><tbody><tr><td>\n  <strong><\/strong>\n  <\/td><td>\n  <strong>Amy Greene<\/strong>&nbsp;| Computing and Communications<br>\n  The Evergreen State College\n  help.evergreen.edu | <a href=\"mailto:greenea@evergreen.edu\">greenea@evergreen.edu<\/a>&nbsp;\n  &nbsp;\n  <\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>From: Computing and Communications Inbox &lt;candc_inbox@evergreen.edu&gt; Sent: Tuesday, December 8, 2020 5:59 PM We are happy to announce that after&#46;&#46;&#46;<\/p>\n","protected":false},"author":2778,"featured_media":1715,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_s2mail":"yes"},"categories":[11],"tags":[],"_links":{"self":[{"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/posts\/2213"}],"collection":[{"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/users\/2778"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/comments?post=2213"}],"version-history":[{"count":1,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/posts\/2213\/revisions"}],"predecessor-version":[{"id":2214,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/posts\/2213\/revisions\/2214"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/media\/1715"}],"wp:attachment":[{"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/media?parent=2213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/categories?post=2213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.evergreen.edu\/ltc\/wp-json\/wp\/v2\/tags?post=2213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}